EastMagic offer hassle-free after-sales-service , If you are not satisfied with our products, please sent email via Amazon.com and we will give you clear instructions. All new merchandise can be returned for a refund within 30 days of shipment, however, such request for return must be approved by our sales representative in advance and the customer is responsible for the return shipping charges. Products must be returned in their original packaging and please make sure the items are packaged properly - the customer is responsible for any damage or lost during the return transportation. Refund will be applied upon after we count and inspect the returned items. When you accept your shipment from the freight company, please count and inspect the merchandise you receive very carefully. If you notice any damage or lost upon receiving, please have the delivery person note on the freight bill the actual situation of damage or lost, then notify the freight company to inspect merchandise and file a claim for damage or lost at once. If the damage or lost is noticed after merchandise is unpacked, notify us immediately. Please DO NOT throw away or damage the packing materials until shipment is inspected and your claim is settled.